Every day, work through a realistic scenario from your world. Pick how you'd handle it, see how every option actually plays out, then talk it through with an AI discussant before you save what you learned. Not a course. Not a quiz.
You're on call. Pages start firing at 7:42 AM. The alert: HTTP 502 rate is 12% on /api/v1/auth/refresh, but only for one carrier in one region. Your PM Slack-DMs you: “is this our problem or theirs?”
Every option gets revealed — including the two you didn't pick.
Scenarios and the AI discussion match your role — the tradeoffs a product manager weighs aren't the ones an incident commander weighs.
Software engineer
Incident response, architecture, and technical trade-offs
Product manager
Scope, timeline, and stakeholder pressure calls
Incident commander
Coordination and comms while an incident is live
Engineering manager
People, process, and team judgment calls